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A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52%, while those organizations whose service declined lost 28% of their value. TARP Worldwide research indicates that 2/3 of customers in most markets DO NOT buy primarily based on price; they buy on convenience, service and word of mouth.
Celebrating its 12th successful year, the call center community’s fastest growing call center conference returns! The 14th Annual Call Center Week, taking place June 10 - 14, 2013 joins call center leaders and gurus for a week of unforgettable knowledge-sharing and networking.
What Makes this Event Unique:
-The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world-class call center status.
-The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking
-Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results
Speakers:
Shawn Castle,Manager,Valvoline Support Center
Thomas Dalton,Relationship Coordinator,HealthFirst
Lynn O’Neill, Corporate Vice President, New York Life
Kim Flemm, Vice President and Head of Operations, Retirement Solutions, The Guardian Life Insurance Company of America
Source : Event Website
Event Name | City | State | Atendance | Exhibitors | Date |
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Customer Contact Week 2026 | Las Vegas | Nevada | ![]() estimated |
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Jun 22, 2026 |
Customer Contact Week 2025 | Las Vegas | Nevada | ![]() estimated |
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Jun 09, 2025 |
Customer Contact Week 2024 | Las Vegas | Nevada | ![]() estimated |
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Jun 03, 2024 |
Call Center Week 2023 | Las Vegas | Nevada | ![]() estimated |
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Jun 19, 2023 |
Call Center Week 2022 | Las Vegas | Nevada | - | ![]() verified |
Jun 20, 2022 |
Call Center Week 2021 | Las Vegas | Nevada | - | ![]() verified |
Jun 28, 2021 |
Call Center Week 2020 | Las Vegas | Nevada | ![]() estimated |
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Jun 22, 2020 |
Call Center Week 2019 | Las Vegas | Nevada | ![]() verified |
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Jun 24, 2019 |
16th Annual Call Center Week | Las Vegas | Nevada | - | - | Jun 15, 2015 |
15th Annual Call Center Week | Las Vegas | Nevada | - | - | Jun 09, 2014 |
14th Annual Call Center Week | Las Vegas | Nevada | - | - | Jun 10, 2013 |
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