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Overview
Reuters Events: Customer Service & Experience is the USA’s premier meeting for a diverse range of leaders at the world’s biggest brands.
Why Attend – 2023
The conference will arm attendees with the insights, evidence and statistics that are key to securing C-suite buy-in and maintaining customer-driven growth. Attendees get an opportunity to join 250+ senior leaders from across industry lines to share actionable insights, real-world benchmarks, and organizational strategies.
The conference agenda will focus on 4 critical themes – Data-Driven Strategy, Agent Experience, Innovative Technology and Organizational Strategy.
• Data underpins the entire CX effort of an organization, and world-class CX cannot be achieved without an extensive, modernized process for collecting, analysing & utilising data.
• In a hyper-competitive job market that favours the employee, it is now more crucial than ever to have the processes, tools & actionable data in place to empower agents, attract and retain their talent, and redefine the ways that organizations engage, support & motivate their workforce.
• Technology continues to transform the landscape of customer service & experience, and leaders must focus on how to leverage tools and technologies to determine positive business outcomes.
• Discover how organizations can attribute ROI & value directly to CSX initiatives to encourage investment, implement the change management required to embed CX from the very top right through to every frontline CSR, and develop a continuous improvement mindset.
Why Exhibit – 2023
Exhibitors will get an opportunity to showcase their products and services to a target audience of customer service & experience leaders.
Organizer
Reuters Events is one of the largest and fastest growing events companies anywhere in the world.
Reuters Events serves a diverse range of industries and places a focus on the challenges and opportunities resulting from technological and strategic innovation.
Source: Event Website
Source : Event Website
Attendees
Exhibitors
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| Event Name | City | State | Atendance | Exhibitors | Date |
|---|---|---|---|---|---|
| Customer Service & Experience West 2025 | San Diego | California |  estimated |
 verified |
Apr 29, 2025 |
| Customer Service & Experience West 2024 | San Diego | California | verified |
verified |
May 13, 2024 |
| Customer Service & Experience West 2023 | San Diego | California | - | - | May 10, 2023 |
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