Overview

The Customer + Corporate Symposium brings together energy professionals.

Why Attend – 2023

Attendees will be able to join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry.

Participants will gain applicable insights on a variety of topics including customer experience; human resources; emerging technology, products and services; community engagement; data and business systems; innovation; risk management; and change management. This program is an excellent professional development and organizational team-building opportunity.

Corporate Services Tracks include:

• Breakthrough Innovation - This track will focus on new and exciting advancements in technology, digitalization, process improvement, data-driven insights, and how to implement practices that foster innovation and collaboration across all levels of the organization.
• Corporate Resilience - This track will focus on how utilities measure the likelihood, impact, and velocity of emerging risks across business units, and how to build and sustain corporate resiliency to prepare for the future.
• Tools to Enhance Operational Performance - This track will explore how companies are using tools, processes, and communication to influence operational performance, measure success, and navigate change.
• Our People, Our Culture -  This track focuses on how company culture has a direct impact on employee engagement and will explore the advantages and disadvantages of a remote or hybrid-work environment, creating a culture of inclusion, attracting a new generation of workers, and what it truly means to be an employer of choice.

Customer Connections Tracks include:

• Affordability + Payment Support - This track will explore best practices in payments and billing, affordable service and cost-saving programs, understanding and supporting low-income customers, crisis communication and assistance, and implementing programs and services that reflect the needs of the community.
• Customer Contact Workforce - With a focus on contact center management and customer-facing frontline employees, this track will explore how utilities are supporting and preparing their current and future customer workforce with new policies and approaches that address employee fatigue, engagement, retention, and the connection between employee experience and customer experience.
• Digital Strategies + Customer Analytics - This track will focus on how utilities are managing channels and using data to proactively engage with their customers, anticipate needs, inform business decisions, and improve customer interactions.
• ESG Communication + Decarbonization - This track will explore how companies are simplifying a complex message and telling their story through a variety of customer touchpoints and taking a customer-first approach to building strategic partnerships that leave a positive social impact.

Why Exhibit – 2023

Exhibitors will get an opportunity to showcase their products and services to a target audience of energy professionals.

Organizer

Western Energy Institute (WEI) is the premier non-profit trade association for the energy industry. WEI was formed in 2000 from two extremely well-established industry associations—the Western Electric Power Institute (WEPI) founded in 1908 and the Pacific Coast Gas Association (PCGA) founded in 1893.

WIE members receive a wide range of access to networking, education, collaboration, and training opportunities.

WEI implements strategic, member-driven forums, identifies critical industry issues, facilitates dynamic and timely employee development opportunities and supports member relationships.

Source: Event Website